Privacy Policy

1. Introduction

Acadion.ai LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when you:

• Create an account (name, email address, password)
• Update your profile (job title, organization, professional information)
• Create and save course content
• Upload files and learning assets
• Communicate with our support team
• Participate in surveys or provide feedback
• Subscribe to our newsletter or marketing communications

2.2 Automatically Collected Information

When you use our Services, we automatically collect:

• Device information (device type, operating system, browser type)
• Usage data (pages visited, features used, time spent)
• IP address and general location information
• Cookies and similar tracking technologies
• Log data (access times, error logs, performance metrics)

2.3 Content You Create

We store the learning content you create using our platform, including courses, assessments, multimedia files, and related materials. This content is stored securely and remains your property.

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our Services
• Process your transactions and manage your account
• Personalize your experience and provide tailored recommendations
• Communicate with you about updates, security alerts, and support matters
• Send marketing communications (with your consent)
• Analyze usage patterns to improve our platform
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our Terms of Service
• Train and improve our AI models to enhance platform functionality

4. AI and Machine Learning

Our platform uses artificial intelligence and machine learning to provide features such as content generation, personalized recommendations, and automated course creation assistance.

We may use anonymized and aggregated content data to train and improve our AI models. Your specific course content is not used to train models that serve other users unless you explicitly opt-in to sharing your content for this purpose.

AI-generated suggestions and content should always be reviewed by users for accuracy, appropriateness, and quality before use in production courses.

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

5.1 Service Providers

We work with third-party service providers who perform services on our behalf, such as hosting, data analysis, payment processing, and customer support. These providers have access only to information needed to perform their functions and are obligated to maintain confidentiality.

5.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our platform of any such change in ownership.

5.3 Legal Requirements

We may disclose your information if required by law, subpoena, or other legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5.4 With Your Consent

We may share your information with third parties when you provide explicit consent to do so.

6. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide Services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

You may request deletion of your account and associated data at any time. Upon request, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or operational purposes.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Restriction: Request restriction of processing of your information
• Objection: Object to processing of your information
• Withdraw Consent: Withdraw previously given consent

To exercise these rights, please contact us at privacy@acadion.ai. We will respond to your request within 30 days.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information and improve our Services. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, some features of our Services may not function properly without cookies.

For more information about our use of cookies, please see our Cookie Policy.

10. International Data Transfers

Your information may be transferred to and maintained on computers located outside your state, province, country, or other governmental jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers in accordance with applicable laws.

11. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Changes to this Privacy Policy are effective when posted. Continued use of our Services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

14. Additional Information for Specific Regions

14.1 California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA). For more information about your California privacy rights, please contact us at privacy@acadion.ai.

14.2 European Economic Area (GDPR)

If you are in the European Economic Area, you have rights under the General Data Protection Regulation (GDPR). For more information, please see our GDPR Compliance page.